We will try to answer some of your villa and holiday-related questions below.
You will also find additional FAQ pages for the Algarve holiday destinations
of Vale do Lobo, Quinto do Lago and
Almancil, plus the Playa Blanca and
Puerto del Carmen resorts in Lanzarote.
I can't find the ideal villa for my preferred holiday dates; can you help?
Almost certainly! Although a large selection of holiday villas can be found on this website
there are others that are not. If you would like to see more villas or something different, we have
probably got just what you are looking for. Please contact us for some more
Do you cover other areas, besides the Algarve, Lanzarote and Majorca?
Not as a rule, although we may do in the future. We currently concentrate on villa rentals,
apartments and hotels predominantly in the Algarve,
Lanzarote and Majorca because our specialist knowledge of the areas, the
people, the language and the properties themselves helps us to offer you the best service.
Are all the private villas available from Sun-hat Villas?
Most, but not all, of the Vale do Lobo properties are privately owned. This means that
each has its own character, because it is furnished according to the taste of the owner.
I have planned an early arrival at the villa, will this be OK?
You will usually be able to gain access to you villa shortly after noon on the first day,
however the official time is 4.00pm. We take into account your arrival time when we plan the servicing
of each villa.
I have planned a late return flight, will I be able to stay late in my villa?
The official time for check-out is 10.00am however you may stay later if there is no
arrival on your last day. This must be agreed in advance. There is normally no extra charge for this.
How do I collect my villa keys?
This depends on the arrangements we have for that destination and villa. You will either
be met at the airport and handed your keys, or you will collect them at our local agent's office;
alternatively you will collect them at the villa. You will be advised both verbally and in writing
after or at time of booking.
Will a Sun-hat representative/agent come to our villa?
We respect your independence and will not interrupt your privacy unless you contact us.
We will provide you with contact telephone numbers for our local agents or representative should you
need them. This will include out of hours contact numbers. Sun-hat also has a 24 hour duty number
available to our customers.
What is the best way of getting from the airport to my accommodation?
This depends on what you prefer. You may want to rent a vehicle which can be collected at
the airport on arrival, or you may prefer to take a taxi. Ask us and we can advise the journey times
and costs. We also provide clear easy to follow maps.
Do all villas available through Sun-hat include a pool and what is the average size?
Many villas do have a private pool and others, especially the townhouse villas in
Vale do Lobo, have the use of a resort pool. Pools vary in size and
shape and some include heating, if required. We try to include pool dimensions in the list of
holiday villas. Where pool sizes are shown for irregular shapes, the maximum
Do most villas include air conditioning?
Some of the villas do include air conditioning; you can check this facility on
the villa list.
Is the holiday price you quote me when I book subject to change?
As soon as we have issued a confirmation invoice, the cost of your villa, apartment or
hotel accommodation is fixed. There are no hidden extra costs or surcharges.
Can you send me a brochure?
We can send you a "smart" brochure, with a focus on your individual tastes and
travel dates - so we do the preliminary searching for you. Alternatively, call
or e-mail us to book or find out more.
Can I book a villa on line?
Yes. First telephone or email us to confirm availability. When we have confirmed that your
chosen villa is available, simply complete the booking form and pay your deposit.
What is the payment schedule?
The deposit is usually 25% and the balance of your cost is due 10 weeks prior to your
Our toddler will be accompanying us; what provision is made for young children?
Accommodation is based on 2 people per bedroom. In many properties, an extra bed or cot
may be added at a small additional cost. In most cases, children's high chairs are also available at a
weekly charge, and should be ordered at the time of booking. The very young should be supervised, as
there are always risks.
Are telephones available and how are calls charged?
Some villas do have telephones, and some don't. If your villa has a telephone you may use
this after payment of a telephone deposit. Your calls are metered and charged according to usage at
the rate for that villa. These costs may be settled locally, or on return to the UK, as individually
Can you guarantee that there won't be any building work in progress?
In all resorts, in all countries, there is new building work taking place at various
times. However, we take steps to monitor this and advise you if any building work affects your villa,
apartment or hotel.
For more holiday
information click here