Protecting your information
Sun-hat Villas is fully committed to protecting its customer information and ensuring that your
customers how you can instruct us if you prefer to limit the use of that information and the procedures
we have in place to protect your privacy.
The information we need and how we use it
When you register with us we need certain information to process your reservation. This includes your
name, postal address, telephone number and email address and, if you pay by card, your credit or debit
card number and expiry date. We also need to know all the names of the guests, who will stay at the
We gather this information to allow us to process your registration and process any reservations and
bookings you make. The information is then used by us and our agents to communicate with you on our
acceptance of your reservation and to provide you with confirmation of your booking. We may also need
to contact you urgently should there be any problem with your booking.
We may also use this information to provide you with information regarding special offers or any
other service or offers we think may be of interest to you so that you can be amongst the first to take
up the limited availability. We may also want to provide you with related information from our sister company Happy Car Rental Ltd,
we think may be of interest to you. If you would rather not receive this information, please
send us an email stating 'No Happy Car Info'.
Occasionally we may invite you to email us with your opinion on the Villa, Apartment or Hotel you
stayed in, and we may wish to publish some of these comments on our web site with your initials beside
it. If you do not wish us to disclose your information in this way, please send an
email stating 'No Comments'.
We use software that analyses aggregate information and statistics to assist us to judge the
effectiveness of our site, our products and our advertising campaigns. This software or the statistics
do not include information that can be used to identify you, or capture any information about anyone
visiting our site.
Security to protect your information
The internet is not a secure medium. However when you send us your details, we use the latest secure
server software, which encrypts all information you input before it is sent to us. When you book
online, we offer you the use of a secure server.
We also keep your information confidential. The internal procedures of Sun-Hat Villas cover the
storage, access and disclosure of your information.
We have procedures which may require a request for your booking reference number as proof of identity
before we are able to discuss your reservation with you.
These are tiny pieces of data stored by your internet browser on your computer's hard disk. This
information will allow you to keep a portfolio of favourite properties which you can easily access when
you visit the Sun-hat Villas site.
Information to others
We may also provide your information to carefully selected third parties whose products or services we
believe may be of interest to you but will only do so with your express consent except when in an
emergency it is required or when we are legally bound to do so.
Sun-hat does not sell, trade, or rent information about its customers to others.
Sun-hat reserves the right to pass your information on to persons or companies we trust and which are
closely associated with us, for the offer of related services, such as car hire services. If you do not
wish us to disclose your information in this way, please send us an email stating 'No Products'.
In using the Sun-hat Villas web site and submitting your information, you agree to the collection and
use of this information as set out in this Policy.
notices on other pages of the website so that you will be aware of what information we collect, how it
is used, and in what circumstances we disclose it. Continued use of the service will signify that you
agree to any such changes.
Owing to the global nature of the Internet infrastructure, the information you provide may be
transferred in transit to countries outside the European Economic Area that do not have similar
protections in place regarding your data and its use as set out in this policy. However, we have taken
the steps outlined above to try to improve the security of your information. By submitting your
information you consent to these transfers.
How to contact Sun-Hat Villas
If any of the information that you have provided to Sun-Hat Villas changes, for example if you change
your email address, name or payment details or if you wish to cancel your registration, please let us
know the correct details by sending an email or by sending a letter to:
Lime Kiln Way
with any queries or comments please contact us.