Coronavirus Pandemic Update Issued 24/03/2020

We understand your concerns about how your holiday may be affected by the Coronavirus Pandemic.

 

We have been in receiving regular updates from ABTA (Association of British Travel Agents), who rely on the FCO (Foreign and Commonwealth office) advice regarding which regions it recommends are safe to travel to.

 

The FCO is currently advising against all but essential travel outside of the UK from 17/03/2020 for a period of 30 days, and therefore your travel insurance should cover your accommodation costs, along with other costs you may have incurred.

 

If you are travelling after the 17th of April 2020 normal cancellation terms currently do apply.

 

We do however understand you may have concerns regarding development of the virus, and so should you be travelling in April, May or June this year and prefer to delay and rebook for later this year, we can ask the individual Villa owners or Resort Management (the principal) if it would be possible to change your dates. This would be entirely at the discretion of the principal and cannot be guaranteed.

 

Every case is different as we are dealing with many different Villa owners and we ask for your patience as we are working in date order and currently managing those travelling in March, April and May.

 

If you are travelling from 1st July onwards please do not contact us at this stage as we are unable to assist with bookings so far in advance.

  

Frequently Asked Questions

  1. Question 
    I am travelling in May or June and my balance is due

 

Answer

Because of the uncertainty right now, your balance due dates are able to be extended in most cases, please contact us by email

  1. Question 
    What happens if I decide I don’t want to travel, yet the FCO advice is that it is safe to travel.

  1. Answer 
    We would ask the villa owner or resort management if a refund or postponement would be possible.

 

Question

  1. What happens if flights are cancelled and I can’t get to my accommodation.

  2. Answer
  3. Your travel insurance should cover you, or if not we could ask the villa owner or resort management if a refund or postponement would be possible.      

 

Question
What happens if I am quarantined abroad.


  1. Answer
    Normally your travel insurance would assist with this scenario but its best to check your insurance terms.

 

Should you have any further questions and are travelling in April, May or June, please do email us and we will endeavour to answer you. Alternatively you can call us on 01522 889450. We ask all other customers to be patient at this time while we prioritise bookings travelling soonest.