Travel Advice

Sun-hat Villas

Covid19 Information and FAQs


Current Travel Advice

The latest government travel advice pages are available at https://www.gov.uk/guidance/red-amber-and-green-list-rules-for-entering-england

When travelling back to England -  from 4am Monday 4 October, if you have been fully vaccinated for at least 14 days:

You must:

1. book and pay for a day 2 COVID-19 test – to be taken after arrival in England

2. complete your passenger locator form – any time in the 48 hours before you arrive in England

3. take a COVID-19 test on or before day 2 after you arrive in England

You do not need to:

- Take a pre-departure test
- Take a day 8 COVID-19 test
- Quarantine at home or in the place you are staying for 10 days after  you arrive in England

If you have not been vaccinated, you must follow the non-vaccinated rules.

Travelling with children

Children of all ages who are resident in the UK, or in a country with an approved proof of vaccination, do not have to quarantine on arrival in England. If they are aged 4 and under they do not have to take any COVID-19 travel tests. 5 to 17 year olds do not have to take a COVID-19 test before travel to England, but must still take a day 2 test on or before day 2 – arrival day is day 0

We strongly recommend that you read the full documentation provided on the UK gov website at https://www.gov.uk/guidance/red-amber-and-green-list-rules-for-entering-england

 Please see FAQ's below for requirements for travel to our overseas destinations.

 

Requirements for travelling to and from your holiday destination.

Travelling to Portugal:

IMPORTANT: This is the most recent advice we have (12th October 2021). Please check with your airline that they have the updated guidelines, and will permit boarding without proof of a negative lateral flow test.

If you have an NHS COVID Pass or an EU digital COVID vaccination certificate showing you have been fully vaccinated with an EU approved COVID-19 vaccine at least 14 days before you travel, or an EU COVID recovery certificate showing you have recovered from COVID-19 no less than 11 days and no more than 180 days of when you are due to travel, you do not need to have a COVID-19 test to enter Portugal. Be prepared to show a digital or paper copy of your COVID vaccination or recovery certificate when you check-in for your flight, and complete an online passenger locator card

If you do not have an NHS COVID Pass or an EU digital COVID certificate, you must ake a COVID-19 pre-departure test before you travel (children up to the age of 11 are exempt). This can be an antigen test taken within 48 hours of departure, or a RT-PCR test taken within 72 hours of departure. If you have an antigen test, make sure it meets the standards set out in the EU common list of Rapid Antigen Tests. Check your test result identifies the type of test taken and gives your name, date of birth, the date and time the sample was collected and the date of the result. You should not use the NHS testing service to get a test in order to facilitate your travel to another country. You should arrange to take a private test. Finally, complete an online passenger locator card

IMPORTANT : Children 12 and over who do not have an NHS COVID Pass or an EU digital COVID vaccination certificate showing they have been fully vaccinated with an EU approved COVID-19 vaccine at least 14 days before they travel will still need to take an antigen test taken within 48 hours of departure, or a RT-PCR test taken within 72 hours of departure.

You can get the most up to date information from gov.uk for UK residents and dfa.ie for residents of Ireland. Outside of these areas, please consult your own government foreign travel web site.

Travelling to other destinations:


Please consult gov.uk/foreign-travel-advice for UK residents and dfa.ie/travel/travel-advice/ for residents of Ireland for travelling into other destinations. 

For travelling from all other countries please consult your governments travel advice web site.

 

Inbound travel to your home country

To England:

1) book and pay for a day 2 COVID-19 test – to be taken after arrival in England

 

2) complete a passenger locator form – to be completed in the 48 hours before you arrive in England

If you are not fully vaccinated, the rules may be different, please see the latest information for England available here.

 
To Scotland:
Please follow this link for the latest information for travelling back to Scotland

To Wales:
Please follow this link for the latest information for travelling back to Wales

To Northern Ireland:
Please follow this link for the latest information for travlling back to Northern Ireland

To Ireland:
Please follow this link for the latest information for travelling back to Ireland

 

We recommend you keep informed directly on your government website as the conditions for travel are under constant review and may change.

Find dates & Make a request  

Once you have decided your travel dates search our website and send through a booking request following the online instructions, or email or telephone our friendly reservations team for assistance.

 

Confirm your booking

If you have paid for your cancelled booking in full, then you can use your voucher as payment towards / for your new booking.

If you have only paid your deposit on your cancelled booking, then a new deposit will be payable for the new booking and the credit voucher will be deducted from your balance. Your invoice will reflect this and show you the remaining balance and due date.

 

Clean & Safe

All of our Algarve properties are cleaned to the safety and hygiene rules as recommended by the Direção-Geral da Saúde’ (the Portuguese health authorities).

Maid cleaning service will be done with maids in PPE and customers would be expected to move to the pool and garden area whilst cleaning is done

The deep cleaning and disinfecting protocols will place additional stresses on cleaning schedules and these may vary from those advertised.

 

Health and safety is our number one priority, whether that’s our customers, staff, or suppliers. Our teams both in the UK, and Overseas are working with distancing measures in our office or from home.

In view of the deep cleaning and disinfection there will be no access to properties before 4.00pm including to drop luggage. Late Check-outs after 10:00am will not be possible.

Travel Restrictions Assurance

If you have doubts about travel in 2021, you will be especially pleased to hear our new travel restrictions assurance (TRA) will apply to new confirmed bookings from 1st November 2020 for all reservations which commence occupancy from 1st March 2021 through to the 31st October 2021.

Now you can book with us knowing we will move your dates, or offer you a Credit Voucher if your dates of travel are affected by FCDO / DFA local government advice at home, or in your destination country.     

The TRA protects your payment to us for travel restrictions, but you would still need to purchase a travel insurance policy to protect you against cancellation, medical expenses, loss or theft of possessions, personal liability etc.

 

Terms and conditions apply   

 

Clean & Safe

All of our Algarve properties are cleaned to the safety and hygiene rules as recommended by the Direção-Geral da Saúde’ (the Portuguese health authorities).

Maid cleaning service will be done with maids in PPE and customers would be expected to move to the pool and garden area whilst cleaning is done

The deep cleaning and disinfecting protocols will place additional stresses on cleaning schedules and these may vary from those advertised.

 

Health and safety is our number one priority, whether that’s our customers, staff, or suppliers. Our teams both in the UK, and Overseas are working with distancing measures in our office or from home.

In view of the deep cleaning and disinfection there will be no access to properties before 4.00pm including to drop luggage. Late Check-outs after 10:00am will not be possible

What would happen if Travel Restrictions are in place when my balance is due 10 weeks before my rental start date?

We fully expect villa holidays will go ahead in 2021, however, if there are travel restrictions in place 10 weeks before travel, we would defer you balance due date to 6 weeks before travel.

At 6 weeks before travel you would need to decide between:

  1. a) Travelling with restrictions in place, this would need to be confirmed in writing, at which time they would be waiving the Travel Restrictions Assurance and a voucher would not be available after this date.

  2. b) Taking a Credit Voucher valid until end 2022.

  3. c) Cancelling the 2021 booking, and re-booking for a confirmed later date. You would need to pay a new deposit, and a credit from your original booking would be applied.

Clean & Safe Villas

All of our Algarve properties are cleaned to the safety and hygiene rules as recommended by the Direção-Geral da Saúde’ (the Portuguese health authorities).

Maid cleaning service will be done with maids in PPE and customers would be expected to move to the pool and garden area whilst cleaning is done

The deep cleaning and disinfecting protocols will place additional stresses on cleaning schedules and these may vary from those advertised.

Health and safety is our number one priority, whether that’s our customers, staff, or suppliers. Our teams both in the UK, and Overseas are working with distancing measures in our office or from home.

In view of the deep cleaning and disinfection there will be no access to properties before 4.00pm including to drop luggage. Late Check-outs after 10:00am will not be possible

Other FAQS

The credit voucher allows you to use funds paid against the original booking, against the same property on an alternative date, subject to availability. The price for your booking will be calculated at a rate taking into account any price increases and when moving from one year to the next any charges for exchange rate fluctuations.

If you have paid the balance and we have moved your dates to later this year or next year, having the funds gives the owners certainty that the holiday will go ahead for the re-scheduled dates. Unfortunately, the owners are not processing refunds in these circumstances.

In most cases we are dealing with one owner and one property, so therefore it would not be possible. However, there may be an exception to this, and you should speak with us about it if the time comes.

Our Sun-hat Villas & Resorts owners have been extremely understanding and agreed may hundreds of changes. All re-scheduling of holiday bookings is at the discretion of the owner, and of course rely on you being able to plan in advance. We have flexible credit voucher scheme in place, or if you prefer, we can provide a cancellation invoice to make a claim on your insurance.

Sun-hat Villas & Resorts acts as a named agent for the owner of villas, apartments and hotels, and on receipt of payments these are sent to the property owner as a holding deposit as security for the booking, and hence we no longer have the funds.

The various tourism ministries in the destinations we feature have set up their own specific safety protocols relating to Resorts, Hotels and Villas designed to keep leisure travellers and staff safe from infection. These include but are not limited to  social distancing in public areas, the use of masks by customers in certain situations; the restriction of numbers on taxi and minibus transfers and a host of others.