Everyone that I spoke with or emailed were extremely prompt in their response times and always helpful.
Exemplary!! I made this booking from the USA and Sun Hat staff called me back when they promised and made international payment an absolute breeze. All done with a warm & friendly professionalism. Impressive indeed.
The level of service was excellent from start to finish especially Ann from the main office. She is a credit to your organisation and took care of all my family requirements including car hire and early arrival facilities.
"This accommodation was fantastic and way beyond what we expected when we booked. The staff on reception, house keepers, pool/gym staff, and spa staff were excellent. We had an amazing holiday and I cannot praise you all enough. Thank you all."
Sunhat website is excellent to navigate I have tried to look at others and come back to Sunhat each time and cannot see my family moving away any time soon and we have hired villa's for the past five years and trying to decide which one to choose for next year.
"Resort rep was very helpful. Recommended good restaurants etc, courtesy call during stay was very nice and she was very helpful liaising with transfer company regarding vehicle access difficulties for my mother. You felt confident that if you had any issue, they would be happy to help. Y"
Such a wonderful website to navigate and company a please to deal with. Will definitely be booking with them again next year.
"Charlotte Pugh was our contact, she was very knowledgeable, and very helpful, thank you. "
On both of our holiday bookings the staff have been great. Very helpful with late departures. I spoke to them from the villa & they were keen to know how our holiday was going.
3rd year at this villa. Very high standard
"Once again, an absolutely outstanding service. Everything we asked for was delivered promptly and exactly as requested. I am definitely a client for life "
"Always helpful, informative and lovely to speak to. I wish I had known the questions that I should have been asking as I know they would have answered them honestly. "
"Let us know if ever they want to sell the Villa, we loved it!"
Claudia was lovely to deal with at the UK office.
"The staff were extremely knowledgeable, helpful & friendly. Very good service. "
Staff Always very helpful over the phone pre booking when obtaining quotes and paying.