Holiday FAQS
Covid-19 FAQs

Requirements for travelling to and from your holiday destination.

IMPORTANT : BEFORE YOU BOOK ANY COVID TEST YOU SHOULD CONFIRM WITH THE SUPPLIER THAT IT MEETS THE CRITERIA NECESSARY FOR YOUR TRAVEL REQUIREMENTS. WE CANNOT BE HELD RESPONSIBLE IF YOU PURCHASE A TEST WHICH IS NOT SUITABLE, AS REQUIREMENTS ARE CONSTANTLY BEING UPDATED AND DIFFER FROM COUNTRY TO COUNTRY.

Travelling to Portugal:

1) As of 28th June 2021 (until 11th July 2021) arrivals from the United Kingdom will be required to quarantine for 14 days on arrival in Portugal unless fully vaccinated for Coronavirus (COVID-19). Chidren under 18 are exempt but must travel with a fully vaccinated adult. All passengers 12 years and older must show proof of negative test as outlined below.

2) You will need to present certificate of proof of a negative Lateral Flow (Antigen) Test or PCR test carried out less than 72 hours before boarding (children under 12 years exempt).

3) You can get the most up to date information from gov.uk for UK residents and dfa.ie for residents of Ireland. Outside of these areas, please consult your own government foreign travel web site.

4) Full testing packages are available both on-line and at many chemists. Many of our customers have had success booking with Qured who offer departure and arrival tests as well as the Day-2 test after your return.

 

Travelling to other destinations:


Please consult gov.uk/foreign-travel-advice for UK residents and dfa.ie/travel/travel-advice/ for residents of Ireland for travelling into other destinations. 

For travelling from all other countries please consult your governments travel advice web site.



Inbound travel to your home country

To England:

1) Before departing on your journey to the UK you must complete a passenger locator form
 

2) Provide proof of a negative Covid19 test (PCR, LAMP, or Lateral Flow) 3 days before the aircraft take off time. (A list of testing centres follows below)

The result must include: your name, which should match the name on your travel documents, your date of birth or age, the result of the test, the date the test sample was collected or received by the test provider, the name of the test provider and their contact details, confirmation of the device used for the test, or that the test was a PCR test.

The test must meet performance standards of ≥97% specificity, ≥80% sensitivity at viral loads above 100,000 copies/ml.

3) Quarantine at home or in the place you are staying for 10 days. From 19th July 2021 fully vaccinated passengers and under 18s will not have to quarantine.

4) Take a COVID-19 test on or before day 2 and on or after day 8. From 19th July 2021 fully vaccinated passengers and under 18s will only have to take a test on day 2.

 
If you are required to quarnatine, you may be able to end quarantine early if you pay for a private COVID-19 test through the Test to Release scheme.
 
The above information is based on the country of origin being on the amber list. Portugal is currently on the amber list and the above applies, but please see the latest information for England available here.





 
To Scotland:
Please follow this link for the latest information for travelling back to Scotland

 

To Wales:
Please follow this link for the latest information for travelling back to Wales

 

To Northern Ireland:
Please follow this link for the latest information for travlling back to Northern Ireland

 

To Ireland:
Please follow this link for the latest information for travelling back to Ireland

 

We recommend you keep informed directly on your government website as the conditions for travel are under constant review and may change.

 


 

Testing Centres in the Algarve   

IMPORTANT : BEFORE YOU BOOK ANY COVID TEST YOU SHOULD CONFIRM WITH THE SUPPLIER THAT IT MEETS THE CRITERIA NECESSARY FOR YOUR TRAVEL REQUIREMENTS. WE CANNOT BE HELD RESPONSIBLE IF YOU PURCHASE A TEST WHICH IS NOT SUITABLE, AS REQUIREMENTS ARE CONSTANTLY BEING UPDATED AND DIFFER FROM COUNTRY TO COUNTRY.

Testing at your villa

DAM Health
Tel: +351 966 071051 (10AM – 5PM)
Appointment required
Certificate within 24h/48h
Cost - 1 to 2 pax - €80 per antigen test
Cost - 3 to 4 pax - €75 antigen per test
Cost - More than 4 pax per house - €70 per antigen test

 

Quinta do Lago 

Medical Centre, Vilar do Golf.
Tel 00 351 289 390870
Appointment required
Certificate within 30 minutes
Cost €70

 

Vale do Lobo


Drive thru
No appointment required – certificate in 24h/48h by email
Opening hours: Mon – Sun; 09.00 – 12.00;
Cost: Antigen - €45; PCR - €100;

 

Vilamoura


Drive thru
No appointment required
certificate in 24h/48h by email
Opening times: Mon – Sun; 09.00 – 12.00
Cost: Antigen - €45; PCR - €100;
Almancil 


Centro Clinico de Almancil, Rua do Calvario19, 8135-100 Almancil.
Tel 00 351 289 390870.
Appointment required
Cerificate within 24 hours
Cost €30

 

Quarteira 

Clinica Medica de Quarteira (Synlab), Edificio Gaveto, Rua Bartolomeu, Loja A, 8125-178 Quarteira.
Tel 00 351 289 248072
Appointment required
Certificate with 24 hours
Cost €30

 

Quarteira 

Eurosaude, Av.Francisco Sa Carneiro, Bloco 4, 8125-131 Quareira.
Tel 00351 289 380300
Appointment required
Certificate within 30 mins
Cost €45

 

Quarteira

Farmácia Maria Paula
Address: Av. Dr. Carlos Mota Pinto, Loja 1, 8125-105 - Quarteira
Tel: +351 289 313137
Appointment required - Certificate within 30 mins
Cost: €35

 

Quarteira

Germano de Sousa
Address: Rua Alagoa, Edf. Armação, Bloco B, Loja 1, 8125-567 - Quarteira
Tel: +351 289 108288
Appointment required – Certificate within 24h/48h
Cost: €25 

 

 

Other areas
There is also a facility provided by Aqualab in Loule, Albufeira. Boliquieme and Lagoa.
Register and book a test here. Please note you will need to pay in cash on the day. Prices as of 19th May 2021 are :
 
  • PCR test - €100 - results in 24h
  • Antigenic - €30 - results normally in the same day

 

Find dates & Make a request  

Once you have decided your travel dates search our website and send through a booking request following the online instructions, or email or telephone our friendly reservations team for assistance.

 

Confirm your booking

If you have paid for your cancelled booking in full, then you can use your voucher as payment towards / for your new booking.

If you have only paid your deposit on your cancelled booking, then a new deposit will be payable for the new booking and the credit voucher will be deducted from your balance. Your invoice will reflect this and show you the remaining balance and due date.

 

Clean & Safe

All of our Algarve properties are cleaned to the safety and hygiene rules as recommended by the Direção-Geral da Saúde’ (the Portuguese health authorities).

Maid cleaning service will be done with maids in PPE and customers would be expected to move to the pool and garden area whilst cleaning is done

The deep cleaning and disinfecting protocols will place additional stresses on cleaning schedules and these may vary from those advertised.

 

Health and safety is our number one priority, whether that’s our customers, staff, or suppliers. Our teams both in the UK, and Overseas are working with distancing measures in our office or from home.

In view of the deep cleaning and disinfection there will be no access to properties before 4.00pm including to drop luggage. Late Check-outs after 10:00am will not be possible.

Travel Restrictions Assurance

If you have doubts about travel in 2021, you will be especially pleased to hear our new travel restrictions assurance (TRA) will apply to new confirmed bookings from 1st November 2020 for all reservations which commence occupancy from 1st March 2021 through to the 31st October 2021.

Now you can book with us knowing we will move your dates, or offer you a Credit Voucher if your dates of travel are affected by FCDO / DFA local government advice at home, or in your destination country.     

The TRA protects your payment to us for travel restrictions, but you would still need to purchase a travel insurance policy to protect you against cancellation, medical expenses, loss or theft of possessions, personal liability etc.

 

Terms and conditions apply   

 

Clean & Safe

All of our Algarve properties are cleaned to the safety and hygiene rules as recommended by the Direção-Geral da Saúde’ (the Portuguese health authorities).

Maid cleaning service will be done with maids in PPE and customers would be expected to move to the pool and garden area whilst cleaning is done

The deep cleaning and disinfecting protocols will place additional stresses on cleaning schedules and these may vary from those advertised.

 

Health and safety is our number one priority, whether that’s our customers, staff, or suppliers. Our teams both in the UK, and Overseas are working with distancing measures in our office or from home.

In view of the deep cleaning and disinfection there will be no access to properties before 4.00pm including to drop luggage. Late Check-outs after 10:00am will not be possible.

What would happen if Travel Restrictions are in place when my balance is due 10 weeks before my rental start date?

We fully expect villa holidays will go ahead in 2021, however, if there are travel restrictions in place 10 weeks before travel, we would defer you balance due date to 6 weeks before travel.

At 6 weeks before travel you would need to decide between:

a) Travelling with restrictions in place, this would need to be confirmed in writing, at which time they would be waiving the Travel Restrictions Assurance and a voucher would not be available after this date.

b) Taking a Credit Voucher valid until end 2022.

c) Cancelling the 2021 booking, and re-booking for a confirmed later date. You would need to pay a new deposit, and a credit from your original booking would be applied.  


Clean & Safe Villas

All of our Algarve properties are cleaned to the safety and hygiene rules as recommended by the Direção-Geral da Saúde’ (the Portuguese health authorities).

Maid cleaning service will be done with maids in PPE and customers would be expected to move to the pool and garden area whilst cleaning is done

The deep cleaning and disinfecting protocols will place additional stresses on cleaning schedules and these may vary from those advertised.

Health and safety is our number one priority, whether that’s our customers, staff, or suppliers. Our teams both in the UK, and Overseas are working with distancing measures in our office or from home.

In view of the deep cleaning and disinfection there will be no access to properties before 4.00pm including to drop luggage. Late Check-outs after 10:00am will not be possible.

Other Covid-19 FAQs

The credit voucher allows you to use funds paid against the original booking, against the same property on an alternative date, subject to availability. The price for your booking will be calculated at a rate taking into account any price increases and when moving from one year to the next any charges for exchange rate fluctuations.

If you have paid the balance and we have moved your dates to later this year or next year, having the funds gives the owners certainty that the holiday will go ahead for the re-scheduled dates. Unfortunately, the owners are not processing refunds in these circumstances.

In most cases we are dealing with one owner and one property, so therefore it would not be possible. However, there may be an exception to this, and you should speak with us about it if the time comes.

Our Sun-hat Villas & Resorts owners have been extremely understanding and agreed may hundreds of changes. All re-scheduling of holiday bookings is at the discretion of the owner, and of course rely on you being able to plan in advance. We have flexible credit voucher scheme in place, or if you prefer, we can provide a cancellation invoice to make a claim on your insurance.

Sun-hat Villas & Resorts acts as a named agent for the owner of villas, apartments and hotels, and on receipt of payments these are sent to the property owner as a holding deposit as security for the booking, and hence we no longer have the funds.

The various tourism ministries in the destinations we feature have set up their own specific safety protocols relating to Resorts, Hotels and Villas designed to keep leisure travellers and staff safe from infection. These include but are not limited to  social distancing in public areas, the use of masks by customers in certain situations; the restriction of numbers on taxi and minibus transfers and a host of others. 

How do I book my holiday
1
You can book online or over the phone

Step 1

Choose your villa using our search bar.



2
Check availability

Step 2

Check availability, choose your date and click Request this date.



3
Fill in the online booking form

Step 3

Fill in the online booking form.



4
Await confirmation

Step 4

If you are asked for payment we usually confirm very quickly indeed.



5
Await confirmation

Step 5

If you are not asked for payment it is because we need to re-confirm with the owner and that may take a little longer.



1
Call us

Step 1

Call us and let us do the search for you. Just give us your ideal dates, duration, and wish list of requirements and our team of experts will search for your perfect villa or resort.



2
We email you list of properties

Step 2

We e-mail you a list of properties and you can request "an option" the villa of your choice for 24 hours.



3
Confirm option online

Step 3

Then, confirm your option online with a payment card before the 24 hours expires.



4
Call us to pay

Step 4

Or you can call us and we can take payment by phone.



FAQS

We will send you a booking confirmation email immediately after you have paid your deposit. Following this, we will also send you a confirmation pack about 3 to 5 working days after your booking has been confirmed then once more by email around 10 days before your holiday begins. This pack contains: directions to your property, accommodation invoice, accommodation vouchers and an information sheet for your property.

Availability; the villa you want may not be available if you wait too long to book, due to high demand in peak season. So we recommend you book as early as possible!

Generally, most owners would not accept a booking from a group of young adults (under 25). However in some cases, they may accept a booking with a large damage deposit. Please call us to check.

Yes, simply inform us of your requirements and we will ensure the property can facilitate you prior to your booking.

Amendments can be made to the dates of your booking (this is a major change) in certain circumstances dependent on a number of different variables. For instance, if the property is available for the dates you wish to change to; if the amendment is made more than 10 weeks prior to your arrival at the property and if the property owner agrees to the alteration to your booking. Please note that there will be an administration charge of £40 for any changes made to the date of your booking.

For all minor changes, there is no administration fee. There may however be charges for additional items such as beds, cots, high-chairs etc. These are listed in the information pack and are subject to availability.

You should inform us of your intent to cancel in writing. only the deposit will be retained:

 

For cancellations made more than 70 days prior to departure
Only the deposit will be retained
Between 56 - 69 days prior to departure
50% of your holiday cost
Between 48 - 55 days prior to your departure
75% of your holiday cost
Between 15 - 47 days prior to departure
95% of your holiday cost
Between 0 - 14 days prior to departure
100% of your holiday cost is forfeited

 

 

Payment Policy

No, we have a few private villas which are not on the website at the owners request for reasons of privacy.

Not as a rule, although we may do in the future.

As soon as we have issued a confirmation invoice, the cost of your villa, apartment or hotel accommodation is fixed. There are no hidden extra costs or surcharges.

If you inform us of your holiday requirements, we will send you a personalised quote tailored to your travel dates and individual tastes.

The deposit is usually 25% and the balance of your cost is due 10 weeks before your holiday begins.

For cases where the booking is made less than 10 weeks prior to your first day of rental, the full amount is due immediately. However, we can take a 25% deposit and receive the 75% balance within 3 days of booking.

The pricing for the majority of our properties are for the property itself rather than the number of people occupying it. Therefore, should any members of your party leave, the price of the property will remain the same.

Sun-Hat Ltd. Is a member of ABTA. What does this mean? "When you book with one of our Members, you can relax and travel with confidence. You can be safe in the knowledge that you’ve booked with a reputable company and, you can access our comprehensive range of support, protection and expertise should you need it. (ABTA).

No, for security reasons we don’t hold credit or debit card details. Currently we email you 12 weeks before your holiday reminding you that you must have paid in full by 10 weeks before your holiday begins.

In certain cases this will be required, where it is required, we will ask you for this information.

Planning your holiday

We frequently arrange transfers from the airport to our properties however, some customers choose to hire a car through our sister company, Happy Car Rental. Both of these services are subject to availability and require an additional fee. We also provide clear, easy to follow maps and directions.

We can book your car rental for you through our sister company, Happy Car Rental. They will organise the car rental on your behalf with the selected car hire company and will collected payment from you on behalf of the car hire company.

The standard check-in time is 4pm and the standard check-out time is 10am.

We take into account your arrival time when we plan the servicing of each villa. It may be possible to gain access to your villa one or two hours before the standard check in time (4pm), however this is subject to availability and is never guaranteed.

The official time for check-out is 10am, however if there is no arrival at the property on your departure day, it may be possible to agree a late check-out. This must be agreed in advance with our local representative or agent. There is sometimes an extra charge for this to cover late cleaning charges.

At the time of booking you can request additional items such as: cots, highchairs and extra beds. However, it should be noted there will be a small additional fee for each of these and items are subject to availability. Additionally, we can arrange babysitting services, this is also subject to availability. NOTE: We highly recommend the very young should be supervised, as there are always risks.

At the Villa

Key collection is specified in your booking confirmation pack, as it varies dependent on the particular property you have booked.

Normally, we are able to arrange a food pack to be delivered to your property prior to your arrival. Food packs are on a request basis and subject to availability dependent on the property, you will often see this extra on the booking form or "my booking" area on our website. The food pack contents are shown when you hover over the food pack supplemental item listed in the price panel.

We will provide you with the contact telephone numbers for our local agents or representative, who are on call 24hours a day should you need them. However, there is also a 24 hour duty number for Sun-hat Villas & Resorts, so we are always just a phone call away.

This varies from property to property. A detailed description and list is available on the property page of the website. Furthermore, we provide an information sheet when we send you the confirmation pack. This includes a list of everything included in the villa from toaster to hairdryer, to Wi-Fi access at the bottom of the page.

Yes, the property will be fitted with local plug sockets.

Yes we can, on a request basis and for an additional fee.

We have a non-refundable accidental damage waiver (ADW) of £8 per person, which helps us cover the cost of any accidental damage whilst protecting you from any additional charges. This waiver covers costs of up to £1200. Any damage over £1200 would have to be paid by the individual who made the booking. In addition to the ADW we will charge a £100 refundable key deposit which is returned directly to your bank account.

There are some villas which do not facilitate ADW, instead there will be a house deposit which must be paid 10 weeks before your holiday starts. This deposit varies from property to property, and is returned to you (subject to any breakages) 14 days after you depart the property.