Holiday FAQs

How do I book my holiday?

There are two easy ways in which you can book your holiday. Firstly you can use our website to browse and book your holiday online. Secondly, you can book through a telephone conversation with a member or our team.


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Step 1

Choose your villa using the search box on the right


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Step 2

Check availability, choose your date and click Book Now


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Step 3

Fill in the online booking form


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Step 4

If you are asked for payment we usually confirm very quickly indeed


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Step 5

If you are not asked for payment it is because we need to re-confirm with the owner and that may take a little longer


1

Step 1

Call us and let us do the search for you. Just give us your ideal dates, duration, and wish list of requirements and our team of experts will search for your perfect holiday


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Step 2

We e-mail you a list of properties and you can request "an option" the villa of your choice for 24 hours


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Step 3

Then, confirm your option online with a payment card before the 24 hours expires


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Step 4

Or you can call us and we can take payment by phone


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Step 5

After booking we will send you a receipt by email with a link to an online booking form which you will be required to fill in and submit within 4 days.

Once we have received your booking form you will receive your Booking Confirmation paperwork by post within 14 days. You will also receive a link to download our app


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Step 6

The remaining balance for your booking is due 10 weeks before you travel, or if your arrival date is within 10 weeks, the balance is due within 3 days of booking with us


FAQ's
No, we have a few private villas which are not on the website at the owners request for reasons of privacy
Not as a rule, although we may do in the future.
We will send you a booking confirmation email immediately after you have paid your deposit. Following this, we will also send you a confirmation pack about 3 to 5 working days after your booking has been confirmed then once more by email around 10 days before your holiday begins. This pack contains: directions to your property, accommodation invoice, accommodation vouchers and an information sheet for your property.
Availability; the villa you want may not be available if you wait too long to book, due to high demand in peak season. So we recommend you book as early as possible!
Generally, most owners would not accept a booking from a group of young adults (under 25). However in some cases, they may accept a booking with a large damage deposit. Please call us to check.
Yes, simply inform us of your requirements and we will ensure the property can facilitate you prior to your booking.
Amendments can be made to the dates of your booking (this is a major change) in certain circumstances dependent on a number of different variables. For instance, if the property is available for the dates you wish to change to; if the amendment is made more than 10 weeks prior to your arrival at the property and if the property owner agrees to the alteration to your booking. Please note that there will be an administration charge of £40 for any changes made to the date of your booking.
For all minor changes, there is no administration fee. There may however be charges for additional items such as beds, cots, high-chairs etc. These are listed in the information pack and are subject to availability.
You should inform us of your intent to cancel in writing. only the deposit will be retained:
For cancellations made more than 70 days prior to departure
Only the deposit will be retained
Between 56 - 69 days prior to departure
50% of your holiday cost
Between 48 - 55 days prior to your departure
75% of your holiday cost
Between 15 - 47 days prior to departure
95% of your holiday cost
Between 0 - 14 days prior to departure
100% of your holiday cost is forfeited
Payment Policy
As soon as we have issued a confirmation invoice, the cost of your villa, apartment or hotel accommodation is fixed. There are no hidden extra costs or surcharges.
If you inform us of your holiday requirements, we will send you a personalised quote tailored to your travel dates and individual tastes.
The deposit is usually 25% and the balance of your cost is due 10 weeks before your holiday begins.
For cases where the booking is made less than 10 weeks prior to your first day of rental, the full amount is due immediately. However, we can take a 25% deposit and receive the 75% balance within 3 days of booking.
The pricing for the majority of our properties are for the property itself rather than the number of people occupying it. Therefore, should any members of your party leave, the price of the property will remain the same.
Sun-Hat Ltd. Is a member of ABTA. What does this mean? "When you book with one of our Members, you can relax and travel with confidence. You can be safe in the knowledge that you’ve booked with a reputable company and, you can access our comprehensive range of support, protection and expertise should you need it. (ABTA)
No, for security reasons we don’t hold credit or debit card details. Currently we email you 12 weeks before your holiday reminding you that you must have paid in full by 10 weeks before your holiday begins.
In certain cases this will be required, where it is required, we will ask you for this information.
Planning Your Holiday
We frequently arrange transfers from the airport to our properties however, some customers choose to hire a car through our sister company, Happy Car Rental. Both of these services are subject to availability and require an additional fee. We also provide clear, easy to follow maps and directions.
We can book your car rental for you through our sister company, Happy Car Rental. They will organise the car rental on your behalf with the selected car hire company and will collected payment from you on behalf of the car hire company.
The standard check-in time is 4pm and the standard check-out time is 10am.
We take into account your arrival time when we plan the servicing of each villa. It may be possible to gain access to your villa one or two hours before the standard check in time (4pm), however this is subject to availability and is never guaranteed.
The official time for check-out is 10am, however if there is no arrival at the property on your departure day, it may be possible to agree a late check-out. This must be agreed in advance with our local representative or agent. There is sometimes an extra charge for this to cover late cleaning charges.
At the time of booking you can request additional items such as: cots, highchairs and extra beds. However, it should be noted there will be a small additional fee for each of these and items are subject to availability. Additionally, we can arrange babysitting services, this is also subject to availability. NOTE: We highly recommend the very young should be supervised, as there are always risks.
At the Villa
Key collection is specified in your booking confirmation pack, as it varies dependent on the particular property you have booked.
Normally, we are able to arrange a food pack to be delivered to your property prior to your arrival. Food packs are on a request basis and subject to availability dependent on the property, you will often see this extra on the booking form or "my booking" area on our website. The food pack contents are shown when you hover over the food pack supplemental item listed in the price panel.
We will provide you with the contact telephone numbers for our local agents or representative, who are on call 24hours a day should you need them. However, there is also a 24 hour duty number for Sun-hat Villas & Resorts, so we are always just a phone call away.
This varies from property to property. A detailed description and list is available on the property page of the website. Furthermore, we provide an information sheet when we send you the confirmation pack. This includes a list of everything included in the villa from toaster to hairdryer, to Wi-Fi access at the bottom of the page.
Yes, the property will be fitted with local plug sockets.
Yes we can, on a request basis and for an additional fee.
We have a non-refundable accidental damage waiver (ADW) of £8 per person, which helps us cover the cost of any accidental damage whilst protecting you from any additional charges. This waiver covers costs of up to £1200. Any damage over £1200 would have to be paid by the individual who made the booking. In addition to the ADW we will charge a £100 refundable key deposit which is returned directly to your bank account.

There are some villas which do not facilitate ADW, instead there will be a house deposit which must be paid 10 weeks before your holiday starts. This deposit varies from property to property, and is returned to you (subject to any breakages) 14 days after you depart the property.